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Scan results: 0 items scanned in 55,553 auctions <--- Problem

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    Scan results: 0 items scanned in 55,553 auctions <--- Problem

    Running a scan and I get:

    Scan results: 0 items scanned in 55,553 auctions

    Disabled all other add ons

    just installed this yesterday

    UPDATE 1:

    Disabling fast scan seems to fix this

    Update 2:

    I am now trying this same process on a higher volume server and achieving worse results

    My character is on Mal'Ganis server. Still the only add on enabled. Auto scan is turned off. Waited for the auto scan of bag items to finish.

    Tried with Quick Scan both on AND off

    tried 7 times, all times; Analysis Complete. 0 items scanned in 56408 auctions

    Update 3:

    I deleted the Cache folder contents in both my Program Data folder AND in my Program Files folder. Renamed my interface and WTF folders to interface.old and WTF.old. Ran WoW from the battle.net client to generate new Interface and WTF folders and generate cache, which it did.

    Now when I run the Zygor Client I immediately get the error message: "An error occurred while optimizing your files. Your local files should remain intact. If this error persists, please contact our support staff for assistance."

    Update 4:

    I deleted the zygor guides folder and reinstalled the client and this seems to have resolved the issue IF all other mods are disabled.

    Still wondering if I'm going to have to periodically delete the cache and zygor folders as I had JUST installed both WoW and Zygor. So if the issue is with the cache then I believe this will be a very quickly recurring problem

    Update 5:

    Within a day I now have the same problem. To reiterate, when running AH scans, all other addons are disabled. Zygor is the only Addon I have running.

    Update 6:

    I have now tried just removing Zygor program files and reinstalling. Did not clear WoW cache as I was trying this on a fresh install. Ran the scan again; Analysis complete. 1 items scanned in 59092 auctions. This was with zygor the only installed addon

    Update 7:

    I appreciate this issue being escalated.
    My current settings are as follows;
    Enable Auction Tools [Y]
    Auto-scan when auction panel is open [N]
    Enable quicker scans [N]
    Default to Zygor Sell tab when opening auction ... [Y]
    Auction Scanning Speed [Slow] (As per request)
    Enable mail tools [Y]
    Show Zygor Item Tooltips [Y]
    Tooltip Display mode [Simple]
    Run scan
    Analysis Complete. 1 items scanned in 59328 auctions
    Last edited by wesaraw; April 27, 2017, 08:44 PM. Reason: Update 1, 2, 3, 4, 5, 6, 7

    #2
    Normally when you get the 0 items message like that it's from another addon causing a conflict. So far since patch 7.2 it seems like Auctioneer is doing something in the background when we do the scan that messes with things and disabling Auctioneer often allows our AH tools to work without interference.
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    Comment


      #3
      Thanks, but I did already disable all other add ons

      Comment


        #4
        Ok, try going into the Gold guide section of the guide viewer settings and disable the automatic scan when the Sell tab is opened. Then when you do open the Sell tab wait a minute and make sure that the automatic scan that it does for items in your bags is completed before clicking on the Scan button at the bottom middle.
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          #5
          Update 2:

          I am now trying this same process on a higher volume server and achieving worse results

          My character is on Mal'Ganis server. Still the only add on enabled. Auto scan is turned off. Waited for the auto scan of bag items to finish.

          Tried with Quick Scan both on AND off

          tried 7 times, all times; Analysis Complete. 0 items scanned in 56408 auctions

          Comment


            #6
            Try this for a test. Renaming will allow you to put everything back after the test.


            1. Exit the game
            2. Go to your WoW/Cache folder and delete everything in there
            3. Go to your WoW folder and rename the Interface and WTF folders to Interface.Old and WTF.Old
            4. Run the Zygor desktop client, click the refresh button in the top right, and then click on the Install button
            5. Go in game to test and then let me know if that fixed it
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              #7
              I've had the same issue since 7.2 and also the issue with the buy button getting stuck. Zygor is the only addon I run. I've deleted my cache and WTF folders and reinstalled zygor, still not fixed.

              Comment


                #8
                Do you run both normal and beta versions of the guides screech311?
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                  #9
                  just the normal versions

                  Comment


                    #10
                    Screech311, try doing a fresh game install into a different folder and then install only Zygor to that new game install and test there to see if the problem persists with a new game install.
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                      #11
                      a fresh install of wow?

                      Comment


                        #12
                        Update 3:

                        I deleted the Cache folder contents in both my Program Data folder AND in my Program Files folder. Renamed my interface and WTF folders to interface.old and WTF.old. Ran WoW from the battle.net client to generate new Interface and WTF folders and generate cache, which it did.

                        Now when I run the Zygor Client I immediately get the error message: "An error occurred while optimizing your files. Your local files should remain intact. If this error persists, please contact our support staff for assistance."

                        Comment


                          #13
                          Update 4:

                          I deleted the zygor guides folder and reinstalled the client and this seems to have resolved the issue IF all other mods are disabled.

                          Still wondering if I'm going to have to periodically delete the cache and zygor folders as I had JUST installed both WoW and Zygor. So if the issue is with the cache then I believe this will be a very quickly recurring problem

                          Comment


                            #14
                            it's most likely linked to another addon that you had installed. Are all of the addons you previously installed updated for patch 7.2 by their respective authors? Were any of them AH related?


                            And screech311, yes I was referring to a fresh game install into a separate folder so you don't lose anything from your current install in case there is no change with the fresh install environment.
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                            Follow Zygor Guides on Twitter:
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                            Comment


                              #15
                              Update 5:

                              Within a day I now have the same problem. To reiterate, when running AH scans, all other addons are disabled. Zygor is the only Addon I have running.

                              Comment

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