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  1. #1
    trial user
    Join Date
    January 23rd, 2017
    Posts
    2

    Question Elite not working with account

    I have been paying for elite since January. and my account says im a trial member now and i cant download the elite guides anymore. i reinstalled the installer and re synced everything and still not working. and when i go to see if i cant upgrade to elite it says Your subscription is already active! yet i cant get any other guide besides trial. if anyone knows a fix let me know. i enjoy zygor guides but this makes me want to stop using completely.

  2. #2
    trial user
    Join Date
    January 23rd, 2017
    Posts
    2
    Solved by another user. Thanks!

  3. #3
    Administrator Zygor Support's Avatar
    Join Date
    October 24th, 2008
    Posts
    10,704
    It's not working because your Aug. 23rd payment is past due and your account was set back to basic/trial status. Please double check the Zygor preapproved payment agreement in PayPal and make sure you have a backup funding source selected. That will normally resolve any issues PayPal might have which would cause them to reject the payment.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  4. #4
    Administrator Zygor Support's Avatar
    Join Date
    October 24th, 2008
    Posts
    10,704
    Oh, since you had put in to cancel the subscription you can now just start a new subscription with a new payment method and that should fix any issues you might have had.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

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