Gold Data Not Updating

[ksilverbow]

I have tried everything I can think of but i keep getting.... New data available but can't get it to update for my realm. I get the updates everyday saying things are updated but looking at the loader it will tell you status is that version has latest installed but there is new auction data avail... i have tried to get both to updat but no it won't. I have reinstalled, repaired etc etc... everything but to no avail. anything else?

[ZG Support 1]

Try opening the Task Manager (Ctrl + Shift + Escape) and in the Processes tab (pre-Win8) or the Details tab (Win8 or Win10) find the java.exe process that is running. When you find it end that process then try running the client again.

[andrewc73]

This is happening to me too - it says server trends are 363 hours old. I restarted Java in task manager, and even rebooted, but no change. The guides are updated, but not the data.

[ZG Support 1]

When you have the desktop client open in the middle of the client beside WoW is a small box. What color is that box?

[andrewc73]

It is orange.

[ZG Support 1]

Try opening the Task Manager (Ctrl + Shift + Escape) and in the Processes tab (pre-Win8) or the Details tab (Win8 or Win10) find the java.exe process that is running. When you find it end that process then try running the client again.

[HardTruth2018]

Same. I've ended the java.exe and no joy. Have also re-installed client.

[HardTruth2018]

Fixed - Deleted all existing client files. Like magic.

[wilkie97]

I am having this same issue.

I have tried everything I can think of but i keep getting.... New data available but can't get it to update for my realm. I get the updates everyday saying things are updated but looking at the loader it will tell you status is that version has latest installed but there is new auction data avail... i have tried to get both to updat but no it won't. I have reinstalled, repaired etc etc... everything but to no avail. anything else?

Steps I have taken.
1. Enabled "Auto Scan when Auction house Window is open"
2. Changed: "Auction Scanning Speed" to Slow
3. Changed: "Enable Quicker Scan (Caution)"
4. Tried Manually Sync Option: And Selected Scan under multiple combinations.

I have toggled these settings in every possible combination to get the Zygor Client to Sync. I also tested closing the Java process launched by Zygor and it crashed the WoW client.

Additionally please note I have rebooted several times during the testing process to resolve this issue out.

Please let me know what can be done in regards to this issue. Thanks!

[ZG Support 1]

On the desktop client next to WoW in the middle is a small box. What color is that box?

[malootami]

I'm having the same problem. I have the 'New auction data is available' line under Status, but no auction data updates when I hit update (client updates work fine). When I close the Java process as recommended above, Zygor shuts, so I can't hit update without Java running.

[ZG Support 1]

We have temporarily disabled the AH data to reduce the stress on the server. We will have it available again as soon as we can.

[Mikuhl]

We have temporarily disabled the AH data to reduce the stress on the server. We will have it available again as soon as we can.

Need this gold data more than ever, the Auction House currently takes 5 million years to get a good price for an item.

[beest3]

Need this gold data more than ever, the Auction House currently takes 5 million years to get a good price for an item.

Indeed, strange decision to put the auction data offline when now is literally the time to make tons of gold..? Please but it back online asap and make maybe less updates idk?

[ZG Support 1]

It's not about the updates as much as it is about the amount of people accessing the website and download guides. When the AH data is enabled that adds another stream of connections to the server and when it's all going at once it overloads the server and takes it down completely for everything. The choice was either limit connections by stopping the AH data or have the server constantly crashing and no one able to get anything. We will get the data enabled again as soon as we're able to do so while not having the server crash.