zygor customer service
hello all. i was looking to give 2.0 a shot. I was somewhat unhappy with the original guide, as it seemed like no matter what character i tried, i was always behind the curve in xp and had to grind every level, or every other level for more bars that i felt i should have.
Once I noticed they created a 2.0, I hoped they edited the quest lines and all. I have yet to test it because:
when i attempted to log in, the site told me i had wrong un/pw.... i attempted to use the forgot pw link, and was then told my email/profile didn't exist!
lucky for me, i was still able to email zygor support. their initial reply was nearly instant. I was in high spirits.
After they looked into it a little, i was asked to retrieve my original transaction. they provided a VERY handy link to a site that was able to find my original trans, so i followed through and found what they were looking for.
After that, it took a little longer than i hoped (10 days) till i could log back in, and i came to find i had no horde guide to download. 17 dor ays total from discovery of lost account, back to full usage.
well in the end, today, the 17th, i am finally able to download the new guide. I would just like to say, it was frustrating that it took so long, but i understand the need to investigate claims of lost accounts as this IS a business. I would like to thank zygor for taking time to restore my account, and look forward to continued support that they offer on their guide. Customer service goes a long way, I now feel very comfortable recommending your guides to anyone who wants to level with more direction in the game, and level faster with minimal effort.
Once I noticed they created a 2.0, I hoped they edited the quest lines and all. I have yet to test it because:
when i attempted to log in, the site told me i had wrong un/pw.... i attempted to use the forgot pw link, and was then told my email/profile didn't exist!
lucky for me, i was still able to email zygor support. their initial reply was nearly instant. I was in high spirits.
After they looked into it a little, i was asked to retrieve my original transaction. they provided a VERY handy link to a site that was able to find my original trans, so i followed through and found what they were looking for.
After that, it took a little longer than i hoped (10 days) till i could log back in, and i came to find i had no horde guide to download. 17 dor ays total from discovery of lost account, back to full usage.
well in the end, today, the 17th, i am finally able to download the new guide. I would just like to say, it was frustrating that it took so long, but i understand the need to investigate claims of lost accounts as this IS a business. I would like to thank zygor for taking time to restore my account, and look forward to continued support that they offer on their guide. Customer service goes a long way, I now feel very comfortable recommending your guides to anyone who wants to level with more direction in the game, and level faster with minimal effort.
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