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[ZG Support 1]

Fixes To Common Problems

How do I install the guides?
Detailed installation instructions can be found over at:
http://www.zygorguides.com/members/support.php

I can't login to the Members Area section.
When we upgraded our site we also switched to a new and improved Members Area system. For security reasons, everyone was generated usernames. To retrieve your login username and password please use the lost password feature at the bottom of this page:

http://www.zygorguides.com/amember/member.php

I'm using the 70-80 guide and it tells me to grind hours worth of experience.
We apologize for this inconvenience. Everything was done when creating the guides to ensure efficient leveling but we unfortunately couldn't anticipate everything. We're concentrating all of our efforts on optimizing the 70-80 guide further. For now we suggest running instances or skipping ahead to the next step. Most have been able to skip quests and just have a grind session when they reach the end of 79.

Waypoints are not working correctly in the Death Knight area.
This has now been resolved. To get this working again, you will need to download the newest version of the guides from within the Members Area and install them. The guides use a custom modification of TomTom which is required for the Death Knight area to work. Also, Cartographer does not currently work in the Death Knight area and must be disabled for the DK area to work. You can reenable it once you complete the DK area.

Waypoint arrow points to the wrong place way far away
This is a glitch that occurs when a previous step had no map note. We are working on fixing this. For now, simply press M to bring up your map and then press M again.

Step (insert number here) has a problem with it
The guides are currently being revised from 1-80 to fix all errors and problems within the guide. You don't need to post these errors since we will come across them in the testing process. Thanks.

The guides aren't showing up when I click AddOns at the character selection screen.
Most likely the guides are just not installed in the correct place. If you are using Windows Vista the installation folder is different. You will need to install the guides into:

C: -> Users -> Public -> Games -> World of Warcraft -> Interface -> AddOns

However if this doesn't work it might be because you installed WoW in a place other than it's default folder. To find out where you World of Warcraft folder is go to your Desktop, right click the World of Warcraft icon and select Properties. Int he box that shows up, look under target to find your World of Warcraft folder. You will need to go there and install the guide under Interface -> AddOns

Nothing else seems to be working. I followed all the instructions perfectly. Please help!

This will delete all your Auctioneer scan data, Gatherer node info, etc.), key binding, video / sound settings, macros, in-game Addon placement/layout, etc.

1. Go to your World of Warcraft folder on your hard drive. Delete your "Cache" folder.

2. Inside your World of Warcraft folder, go inside your WTF folder. Delete your "Account" folder.

[showrandy]

TomTom not working

I installed the updated guide and now the TomTom Waypoint doesn't show up after the first log. When I relog into the game, it simply doesn't come back. How do I correct this?

[maljinn]

I installed the updated guide and now the TomTom Waypoint doesn't show up after the first log. When I relog into the game, it simply doesn't come back. How do I correct this?

If I'm not mistaken you don't need to have Tomtom running. As a matter of fact, wouldn't that actually cause problems? Two waypoint addons running at the same time that is.

[ZG Support 1]

I installed the updated guide and now the TomTom Waypoint doesn't show up after the first log. When I relog into the game, it simply doesn't come back. How do I correct this?

Download the latest guide which uses Cartographer instead of TomTom.

[soodo]

How do I move to another computer?

Does anyone know how to move their progress to another computer; where are the files that tell where your charater is in the guide progression?

[ZG Support 1]

Have you tried just copying the entire guide and moving it?

[AcidRaZor]

Would I lose my progress on all my characters when I upgrade to version 2.0?

I have about 6 chars I'm busy leveling with the guides...

[Zygor]

We would recommend just taking a note of where you are at in the guides with each character, just in case.

[belgerard]

More on state

Ugh, is that a "we'll do the best we can to maintain your state during the upgrade but best to have a backup" or a flat out "your state is going away when you upgrade"?

I'll be upgrading a Mac and I'm assuming that if the upgrade program works it's likely the first case and if I end up having to delete and copy the folders over its likely the second case. Are these reasonable assumptions?

Basically this is a case of do I install this tonight or wait for the initial bug shake down.

I ask because there are 8 characters on 1 server and 2 on another.

Thanks!

-Signed a confirmed altoholic

[Zygor]

Ugh, is that a "we'll do the best we can to maintain your state during the upgrade but best to have a backup" or a flat out "your state is going away when you upgrade"?

The thing is, there's no definite answer. Some parts of the guides changed, some didn't change at all. So it really just depends on where your characters are in the guides. If your character is in a part of the guide that didn't change, then it will be fine. If the character is in a part of the guide that did change, you will need to re-sync with the guide.

That's why I recommend just writing down everything the current guide step tells you to do for each character, just in case.

[silverhawk11]

Hello belgerard,

I'm not quite sure what you mean by the above questions, so I'll attempt my best at helping you, and if you need anymore help, don't hesitate to ask!

Yes, the upgrade is the exact same as the previous, make sure you delete every file before re-installing, though. Yes, your characters progress will be lost, but there is paper + pencil for a reason ;-), just write it down and it'll match up (9 times out of 10) perfectly.

As far as your Mac upgrade, I'm not quite sure what to say here, honestly. I myself don't use a Mac, but if there are known bugs/issues with the guide and the Mac compatibility, then I highly suggest waiting. I haven't been able to read the topics like I used to due to server changes on the forums, give me a week of reading threads all day long and I should be caught back up to help you even more ;-).

Silverhawk11

[Dillan]

So i have it set up and all im in the Horde Faction, yet when I Press "N" to go to talents then the "Z" in top right corner it takes me to configure. When i press configure and click Select A Build, it says "No Target Buid". How do i make the suggestions appear? I have the boxes checked so it will show pop up bubbles but i get nothing no talent builds to click on. Help?

[cabby]

Why did you double post this when you already have a topic for this that you started?

[Dillan]

so it would get seen quicker.. Still having problems.

[cabby]

Double posting a problem is bad forum etiquette and can get you in trouble, not the kind of notice you really want. The number of posts you make on a single problem will not make it get resolved any faster. Most of us, like myself, that try to help others like you are just other users of the guide and we don't get paid to help but we still try to help. Zygor and the staff can't be online every single minute looking for posts, but they're online very often to answer stuff that we the other users can't answer.