Some guides are showing as in Trial Mode?

[ranemstsage]

I am trying to load guides and I noticed some are greyed out and says not for trial version. I am an elite member so not sure why it would say this. On top of this some guides will not auto load when going into a dungeon. I did reinstall the addon just to see if that may be the issue.

[ZG Support 1]

Try doing a full guide reset.

1. exit WoW
2. go to the WoW/_retail_/Interface/Addons folder and delete any Zygor folders
3. go to the WoW/_retail_/WTF/Account/<your account name here>/SavedVariables folder and delete the Zygor files in there
4. run the desktop client and install a fresh copy of the guides
5. go back in game to test and see if that fixed it

[ranemstsage]

Did that still saying the same

[ZG Support 1]

We are checking on these guides and will get them fixed as soon as we can.

[neutrl]

Also having the same issue, specifically the "Boosted Characters" guides under Shadowlands

[bakagaijin]

The same here. Can't access the guide for the Ghostlands ("Zygor elite guide. Not in trial.") Did all the steps above.

[ZG Support 1]

Are you looking at guides on the Featured page or on the Home page? Can you post a screen shot of where you are trying to load the Ghostlands guide from?

[bakagaijin]

From the Home page. zygor1.jpg

[ZG Support 1]

Do the steps above in post #2 for a guide reset.

[bakagaijin]

I did them already after I discovered this thread, but it didn't help. - Strange enough, there are no further guides after Stonetalon Mountains (20-21). All are grey and "Not in trial". - The client knows that I paid for the membership.

Client version 4.4.13 / viewer version 2.1.27745 / WoW Classic TBC/WotLK Content v. 2.1.27745 is correct I suppose. - After loading, it says "773 guides are loaded."
Don't have any other addons in the classic and/or WotLK.

[bakagaijin]

OK, it works now. Had to delete not (or not only) the files in "(...)/_retail_/...", but also in "/_classic_/" and "/_classic_era_/". Silly me that I didn't get it earlier...
Thanks for the help!

[Yudira]

Same problem here. As an elit member its frustrating to see several guides in grey.
I tried to reboot as you described it in post #2 but it didn't change anything.

[ZG Support 1]

Those are just broken links on the Featured page. Click on Home at the top and you can manually load the guides from that section.

[jayquellyn]

From the Home page. zygor1.jpg

I went to the Zygor desktop app and selected the game I wanted to repair, then selected the "Repair" button and everything works now.