Unable to resub

[ashhi]

Tried with 4 different cards and paypal and it just says some nonsense of fail. Is this a known issue?

[ZG Support 1]

I only see an attempt with 1 card. Your bank was declining the transaction so you will need to contact them.

[ehgmaas]

I have the same problem. I tried with the same creditcard and paypal account on other webshops and there it works. So my card is not at fault, as it is stated at my bank account. I also tried to submit a support ticket, but i can smash the submit button 100 times, but it won't let me send the request.

[ZG Support 1]

There was no need to post this twice. Did you try using a different browser to submit the ticket once it was giving you a problem? Did you solve the captcha for the ticket before submitting? See your other post for solution.

[ehgmaas]

I'm sorry to post this twice. I solved the captcha (4 digits), but it didn't work. I did try different browsers, turned off virus protection, ad-blockers. But you resetting the stored payment setting did the trick. Thank you very much. I'm a happy subscriber again .

[ashhi]

Yeah, it's 100% not a bank issue. That is already confirmed as I use the card daily basis online, all over EU/US. For some reason, since my previous card is about to expire, it wont let me use the new one or the old one in your service.

[ZG Support 1]

As I said, your bank is declining it and you have to contact them. This is exactly what it shows for the attempt you made today. b9da417f80.png

[ashhi]

Hey, thanks for posting the same thing again. I've discussed with the bank and they couldnt find anything, atleast for now. I've used another card through paypal and it works fine. I don't know why you get that error, when ever other company can process it without an issue. Maybe something fishy with the gateway. Who knows :shrug: