Gold and Auction Guide

[mesmers]

I have new auction data available to download and yet it will not download, also the game will not load from the client.

[Zygor Dev 6]

Have you tried restarting the client to see if that fixes the auction data issue?

Is the game not launching a new issue, or has it never worked properly for you?

[mesmers]

have tried restarting the client, the data is there to download just will not download and the game down loading from the client stop working at the same time as the data not downloading.

[Zygor Dev 6]

Exit the client and run the uninstaller. Then, run the most up-to-date installer to re-install the client.

Note that re-installing the client will result in your preferences and synced realms being reset to their defaults, so double check that you revert everything to how you want it.

Let me know if this doesn't resolve your problem.


The links I provided above are assuming you are a Windows user. The equivalent Mac links are:
Uninstaller: http://zygorguides.com/javaclient/dist/Uninstaller.jar
Installer: None, simply re-launch your Zygor Guides Viewer Application and it will re-install the client for you.

[mesmers]

Have tried doing that and its still not working , all I get is a message saying syncing this will take several minutes plus I am now getting an error code -
1: class java.io.IOException: Failed to copy full contents from 'C:\Users\Julian\AppData\Local\Temp\ZygorGuidesCli ent1432418675303\ZygorGuidesViewer\ZygorTalentAdvi sor\Skin\mrripley_hints.tga' to 'C:\Program Files (x86)\World of Warcraft\Interface\AddOns\ZygorGuidesViewer\ZygorT alentAdvisor\Skin\mrripley_hints.tga'
org.apache.commons.io.FileUtils.doCopyFile(FileUti ls.java:1157)
org.apache.commons.io.FileUtils.doCopyDirectory(Fi leUtils.java:1428)
org.apache.commons.io.FileUtils.doCopyDirectory(Fi leUtils.java:1426)
org.apache.commons.io.FileUtils.doCopyDirectory(Fi leUtils.java:1426)
org.apache.commons.io.FileUtils.doCopyDirectory(Fi leUtils.java:1426)
org.apache.commons.io.FileUtils.copyDirectory(File Utils.java:1389)
org.apache.commons.io.FileUtils.copyDirectory(File Utils.java:1261)
org.apache.commons.io.FileUtils.copyDirectory(File Utils.java:1230)
com.zygor.updater.wrappers.io.extract.TrackedExtra ction.extract(Unknown Source)
com.zygor.updater.wrappers.io.extract.TrackedExtra ction$1.call(Unknown Source)
com.zygor.updater.wrappers.io.extract.TrackedExtra ction$1.call(Unknown Source)
java.util.concurrent.FutureTask.run(Unknown Source)
java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
java.lang.Thread.run(Unknown Source)

[Zygor Dev 6]

Could be a number of things causing the error, but it shouldn't happen regularly. Of course, correct me if I'm wrong and you are experiencing it regularly now.

Could you send an e-mail to support@zygorguides.com so that we can setup a Remote Assistance session either tonight or tomorrow? It would be much easier to assist you this way, and I usually get errors resolved in a matter of minutes.

[mesmers]

Have just send a email regarding the remote assistance to resolve the problem with my client. I live in the uk so would it be easier to wait until the live chat is available again?

[Zygor Dev 6]

You should have received an e-mail response stating that we can do the remote assistance session now. Live chat is usually unavailable on the weekend, but e-mail support is available.

[mesmers]

just received your email and I am available for email support now