Historical Data Not Updating

[kschir]

I have realms that are +60 hours old, this is not the norm.

[ZG Support 1]

We update the historical data for the realms roughly every 3 days which is 72 hours. If it gets older than 72 hours then there is a problem but right now at 60 hours that is still within our normal time frame.

If you'd like to give me the name of your server I would be happy to check on it.

[kschir]

Bleeding Hollow for 1 is 74 hours old.

[ZG Support 1]

Ok, we're checking into it and we'll see what is happening and make sure nothing is going wrong.

[ZG Support 1]

I just found out that all of the auction data stuff is broken on Blizzard's side for about 5 days now. No one is able to get the AH data to update addons/websites. The last word from Blizzard on this was 4 days ago and that they were looking into it to get it fixed with no ETA on a fix. Until they can get it fixed there is nothing we can do because we need that to update the AH data.

[kschir]

Ahh, that's odd. OK, thank you!

[wr9966]

Any update on this?? I'm getting no historical data on Kel'thuzad - and YES - it's setup to sync....

[ZG Support 1]

This was fixed by Blizzard just a couple days after I posted that. I just tested this for both the EU and US server since you didn't specify which Kel'Thuzad it was.

EU Kel'Thuzad was last updated on the 1st and US Kel'Thuzad was last updated on the 2nd.

Try exiting your client completely and then run it again. Then go into the settings and in the Gold section remove your server then add it back to the list and click the Sync button.

[wr9966]

Exited client, reopened client, removed servers and then added them back, closed client and restarted....

Client shows sync from today (see attachment #1.)

Restarted wow, ensured that I had ALL other auction addons disabled (TSM & Auctioneer & dependencies), went into the AH, and hit scan from the Zygor addon. (see attachment #2). No love.

Went back into addons to double check (see attachment #3 & #4). Still no love.

Decided to turn off ALL my addons except for Zygor and see what happens.... So disabled, them, restarted WOW (just in case) and nothing... (see attachment #5).

Should I delete all my ZYGOR data in the WOW folders and do a complete reinstall????

I'm lost at this point.....

Sync #1.JPG
Sync #2.JPG
Sync #3.JPG
Sync #4.JPG
sync #5.JPG

[ZG Support 1]

I think your client might be trying to install to the wrong location. As a test use the wrench icon on the client to uninstall the guides but do not install a fresh set yet. With the guides uninstalled go back in game and see if the guide viewer is still there. If it is that means that the client has the wrong directory settings in the Game Installation section of the client settings.

[wr9966]

Since you didn't say to uninstall with WOW running or not, I uninstalled with it running. Zygor ran, but nothing was there and it looked funny. I restarted WOW to see what would happen, and it would not run (since it was uninstalled).

I looked at the directory settings in the installation section of the client and they are correct.

My installation is a default installation of WOW.

directory for zygor #1.JPG
directory for zygor #2.JPG

[ZG Support 1]

Oh.. yeah.. you should always exit the game before working with installing or updating any addon. Staying logged into the game when working with addons can cause some undesired effects.

Try installing the guides again and then look in game to see if it's been updated.

[wr9966]

So reinstalled the addon and still the same results, no historical data.

[wr9966]

I'm going to delete WoW and all my add-ons and try this fresh.

I'll let you know what happens....

[wr9966]

So I did an uninstall of WoW, all my addons, and Zygor. Scrubbed by registry to remove all traces of zygor and then reinstalled Wow & Zygor - it works! The reinstalled all my addons and it still works! So much have been something glitched in my add-ons/WTF folder in WoW that was causing Zygor to not like what it was seeing....

So for anyone else who keeps having a repeated issue with the gold guide, consider just starting from scratch!