here is what eso support told me about the quest Desperate Souls not working

[davidm]

Hello there

Thank you for contacting the ESO support team. I'm sorry to hear you are having issues completing the quest "Desperate Souls".

We are aware of an issue that causes some players to be unable to crack the crystals inside the mine during the quest "Desperate Souls."

Keep an eye on our Patch Notes forum for any future updates here
In addition, you can receive updates to this article by logging in and clicking "Notify Me" at the bottom of this page.
Let me know if you have any further questions,

Warm Regards,

Pablo
Bethesda Support Team