The support page of the website lists three different ways of seeking technical support - 1. start a live chat 2. submit a ticket 3. forums
I am confused as to why when I selected "start a live chat" and filled out the accompanying form, instead of a live chat being launched I received an email saying a ticket had been submitted. This isn't the type of support I was seeking. If there are some sort of "office hours" for live chat, these should be listed here as well. This is an inconsistent experience.
I am confused as to why when I selected "start a live chat" and filled out the accompanying form, instead of a live chat being launched I received an email saying a ticket had been submitted. This isn't the type of support I was seeking. If there are some sort of "office hours" for live chat, these should be listed here as well. This is an inconsistent experience.
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