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  1. #1
    Newbie
    Join Date
    June 7th, 2010
    Posts
    10

    Exclamation Cannot Subscribe

    it's been a while since i did subscribe and i remember having to ask to cancel for my sub back in the days maybe thats why .. but when i try to sub right now i get


    Your payment has failed.

    You requested recurring payments no longer be accepted on this card. Please update your billing information.


    no matter what i try

  2. #2
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,021
    I have cleared out the billing information and this should allow you to get signed up with the payment method of your choice. If you continue to have problems with this please let me know.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  3. #3
    Newbie
    Join Date
    June 7th, 2010
    Posts
    10
    filling my info and clicking "Preview Order" at the end does nothing now. Well ... it "greys out" and there is a loading going on .. but after 10 seconds or so the "Preview Order" becomes clickable again

    also, trying to authorize paypal gives me this

    PayPal authorization failed:
    api-error: Public key not found [invalid-public-key]
    Last edited by jukeb0x; November 24th, 2018 at 10:13 PM.

  4. #4
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,021
    Try using a different browser to see if that changes anything.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  5. #5
    Newbie
    Join Date
    June 7th, 2010
    Posts
    10
    i did, firefox, chrome, even my phone does the same thing

  6. #6
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,021
    We've had plenty of people signing up so I'm not sure why you're having a problem. Maybe try a VPN to change the connection path in case there's something odd between your computer and our server.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
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  7. #7
    Newbie
    Join Date
    June 7th, 2010
    Posts
    10
    well .. i tried everything ... even creating a new account .. another wifi .. another computer ... 4 different browser

    after some google search, theres no way an API error can be on my side

    here is what i get

    https://ibb.co/dQ784TM

    and when i try for my CC

    https://ibb.co/NSBgV1T

    it load for 10 sec then stops

  8. #8
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,021
    We will check into this to see if we can spot anything on our side.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  9. #9

    Same Issue here

    I am having the exact same issue. I am trying to update or even just submit my payment info and it just stays on the "Preview Order" screen.

  10. #10

    Join Date
    January 31st, 2015
    Posts
    2
    I too was a past subscriber and want to resubscribe, but am unable to update payment method. Tried both CC & PayPal, get to Order Summary, I hit Submit Order and just says "Your payment has failed. You requested recurring payments no longer be accepted on this care. Please update your billing information."

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