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  1. #11
    Administrator ZG Support 1's Avatar
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    October 24th, 2008
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    13,021
    Quote Originally Posted by scudinator View Post
    I too was a past subscriber and want to resubscribe, but am unable to update payment method. Tried both CC & PayPal, get to Order Summary, I hit Submit Order and just says "Your payment has failed. You requested recurring payments no longer be accepted on this care. Please update your billing information."
    I have cleared out the billing information and this should allow you to get signed up with the payment method of your choice.
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  2. #12
    Administrator ZG Support 1's Avatar
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    October 24th, 2008
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    13,021
    This should now be fixed. If you're still having an issue with getting a subscription started please let me know.
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  3. #13

    Join Date
    January 31st, 2015
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    2
    Quote Originally Posted by Zygor Support View Post
    I have cleared out the billing information and this should allow you to get signed up with the payment method of your choice.
    That worked! Thank you!

  4. #14
    jalonis's Avatar
    Join Date
    September 22nd, 2017
    Posts
    1
    I am also having this same issue... trying to figure out why you don't put in a clear data link for when trying to resubscribe inside our account?

    This is obviously not the first time this has happened, as mentioned and resolved above. Would appreciate you resetting my account data as well, since I can't. Hope no one ever gets a new credit card in the future, because when they try to update it on your site, it will fail, because it won't forget old data.

    Thanks in advance!

  5. #15
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
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    13,021
    Helped you via email and I see you were able to get a sub started now.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

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  6. #16

    Join Date
    February 27th, 2010
    Posts
    5
    Been trying to reup for months, refuses credit card everytime.

  7. #17
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
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    13,021
    Quote Originally Posted by harkeybar View Post
    Been trying to reup for months, refuses credit card everytime.
    It was refusing your card because your old PayPal account was still linked to the account and that was causing it to fail. I have cleared out your billing info for you and that should allow you to get signed up again.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  8. #18

    Join Date
    February 27th, 2010
    Posts
    5
    thanks you!

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