BFA Children's Week?

[mellyn]

Am I missing the guides for this updated section of the event? I looked through the event guide and don't see it. I am pretty sure that my guide is up to date.

[ZG Support 1]

Make sure you are running the latest guide version. They were added on Thursday.

[ZalidTheBur]

I came here to ask the same thing.
I now find that the client is not working as it should be. It is not auto-installing updates. It is auto-installing trend data though. So something odd is going on.
Any ideas ?

[ZG Support 1]

Try toggling the guide updates option off and on in the client settings to see if that gets it doing them automatically again.

[mellyn]

Try toggling the guide updates option off and on in the client settings to see if that gets it doing them automatically again.

That's what it was! Thanks!

[ZalidTheBur]

Try toggling the guide updates option off and on in the client settings to see if that gets it doing them automatically again.

I tried that without success. I did a manual update to see if it would sort it going forward.
I have now opened up the client and see another update just sitting there. I changed the setting, closed zygor down, restarted it and changed it back to auto-update and still nothing. I again close zygor down and restarted and the update is just sitting there.

Now I'm getting ticked off.
I've unnistalled and reinstalled and its still the same. WTF ?!?

[ZG Support 2]

I tried that without success. I did a manual update to see if it would sort it going forward.
I have now opened up the client and see another update just sitting there. I changed the setting, closed zygor down, restarted it and changed it back to auto-update and still nothing. I again close zygor down and restarted and the update is just sitting there.

Now I'm getting ticked off.
I've unnistalled and reinstalled and its still the same. WTF ?!?

Okay, I have brought this to the teams' attention, will you please email us a copy of your log files to help with the diagnostic. Thank you.

[ZalidTheBur]

Sure. What is the email address or should I open a ticket ?
Also, where is the log file located ?

[ZG Support 2]

If you open a Live Chat via the website, I would be glad to walk you through the process for finding log files. Thank you.

[ZalidTheBur]

Thanks for that. We'll see what comes of it :-)

[ZG Support 1]

We will have a client update that will be rolling out to everyone between now and about 6 hours from now. That's just to keep from having too many trying to update at once and kill the server. The client update should fix the client not properly updating the guides automatically.

[ZalidTheBur]

Excellent. Look forward to testing it out.

[ZalidTheBur]

Seems to have worked for the latest update. Thanks for the speedy fix.