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  1. #1

    Join Date
    July 10th, 2011
    Posts
    18

    Trying to renew, error updating account info

    When I tried to renew for another month, I chose the PayPal option and was taken to their site where the transaction was completed and then brought back to your site where is says the PayPal auth was auccessful and that I can now proceed with filling out the rest of my billing information.

    When I fill out the name and address and press submit, I get an error that says

    Your request has failed.
    -- error message goes here --

    I tried this on two different credit cards linked to PayPal and I am verified with each on PayPal. This is how I originally renewed and it worked but now it is not and the error is not helpful in figuring out why.

    Any help would be appreciated.

  2. #2
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,780
    There has always been an issue with trying to start a PayPal agreement on an already active subscription. It seems to only work when it's being linked when starting a new subscription.

    Your two options right now would be to either wait until the system terminates the current sub in a few days and then start a new sub with PayPal or try to add a credit card for the system to use to renew the current sub.
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  3. #3

    Join Date
    July 10th, 2011
    Posts
    18
    OK. I will let it expire and resub in a few days. Thank you for the prompt reply.

  4. #4

    Join Date
    July 10th, 2011
    Posts
    18
    That worked. Thank you.

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