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  1. #1

    Cancel subscription button doesn't work

    Hi,

    i tried the Cancel subscription button but it doesn't work.

  2. #2
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    14,537
    We will check into this.

    The subscription is now canceled. It will remain valid until 2020-07-27 05:56:11 -0400.
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  3. #3

    Join Date
    April 4th, 2017
    Posts
    4
    I need to cancel my account and the button still isn't working.
    Thank you

  4. #4
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    14,537
    @saltykevin Could you please hit F12 when you are trying to cancel the subscription to see if you have any red javascript errors showing in the small console that opens? You can hit F12 again to close that small console window when done checking. If you do see any red javascript errors please copy/paste them here for us.
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  5. #5

    Join Date
    April 4th, 2017
    Posts
    4
    ReferenceError: recurly is not defined https://zygorguides.com/templates/or...paymentform.js 92 212 ReferenceError: recurly is not defined

    js.PNG
    Last edited by saltykevin; 6 Days Ago at 07:35 AM.

  6. #6
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    14,537
    Thank you for that pic. I have cancelled the sub for you and it will not renew.
    Become a Fan of Zygor Guides on Facebook:
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  7. #7

    Join Date
    April 4th, 2017
    Posts
    4
    Thank you! I am sorry that I have to cancel, but WoW is dead to me. lol

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