Cancel subscription button doesn't work

[Lenergy]

Hi,

i tried the Cancel subscription button but it doesn't work.

[ZG Support 1]

We will check into this.

The subscription is now canceled. It will remain valid until 2020-07-27 05:56:11 -0400.

[saltykevin]

I need to cancel my account and the button still isn't working.
Thank you

[ZG Support 1]

@saltykevin Could you please hit F12 when you are trying to cancel the subscription to see if you have any red javascript errors showing in the small console that opens? You can hit F12 again to close that small console window when done checking. If you do see any red javascript errors please copy/paste them here for us.

[saltykevin]

ReferenceError: recurly is not defined https://zygorguides.com/templates/or...paymentform.js 92 212 ReferenceError: recurly is not defined

js.PNG

[ZG Support 1]

Thank you for that pic. I have cancelled the sub for you and it will not renew.

[saltykevin]

Thank you! I am sorry that I have to cancel, but WoW is dead to me. lol