Gear guide messed up with latest update.

[drcoolj]

HI, my gear advisor is showing 100% or - 100% for every gear piece


https://www.amazon.com/clouddrive/sh...ZyQyycfanW9ueJ

I have uninstalled and reinstalled the guide via your app, didn't help

PLEASE allow us to upload more attachments.

I now have to upload them to some other service just to post.

[ZG Support 1]

What items do you have equipped? What is your class and spec? Are you using the default item score for your spec or a custom one? Have you tested with all other addons disabled?

[drcoolj]

Yes I have disabled all other addons, I am lvling 100-100 vengeance BH and its been working fine all day, until I updated a few hrs ago. Now it won't upgrade any of my gear.

Here iis saying a 138 green is 100% better than an 177 purple waist
https://www.amazon.com/clouddrive/sh...phmNkhGd9fULtp

100% better - 160 over a 172 https://www.amazon.com/clouddrive/sh...fp81nPwlhlZMto

[drcoolj]

Here is the best example yet. a purple 370 is only 100% better than my 162.
162 https://www.amazon.com/clouddrive/sh...kqNWjK7pMnpmJD
370 https://www.amazon.com/clouddrive/sh...OdSfsfRsrOCYk0

A guild member shared the 370 in chat

[drcoolj]

Just checked the gear finder, it has no upgrades for me.
https://www.amazon.com/clouddrive/sh...8taMoKTMpRIkrh

[drcoolj]

Just got the heart of Azerite at lvl 280 and my 156 is 100% upgrade for it.

https://www.amazon.com/clouddrive/sh...6Qe2GPXm2Wlh5e

[ZG Support 1]

Try doing a full guide wipe/reset.

1. exit WoW
2. go to the WoW/_retail_/Interface/Addons folder and delete the ZygorGuidesViewer folder
3. go to the WoW/_retail_/WTF/Account/<your account name here>/SavedVariables folder and delete the Zygor files in there
4. run the desktop client and install a fresh copy of the guides
5. go back in game to test and let me know if that fixed it

[drcoolj]

Ok this fixed it up. Thank you.

FYI this Reset is SO much better than the old one.

Thanks for the awesome support.

Try doing a full guide wipe/reset.

1. exit WoW
2. go to the WoW/_retail_/Interface/Addons folder and delete the ZygorGuidesViewer folder
3. go to the WoW/_retail_/WTF/Account/<your account name here>/SavedVariables folder and delete the Zygor files in there
4. run the desktop client and install a fresh copy of the guides
5. go back in game to test and let me know if that fixed it

[drcoolj]

Hey this reset fixed another issue I was having. Whenever I searched for anything in the search box, I would get the loading screen and the game would freeze for a few seconds. It's now gone.