Frequently Asked Questions

General

• What are Zygor Guides?
  Zygor Guides are professionally written walkthrough guides for World of Warcraft. They are unique in that they can be used inside the game using our Guide Viewer addon. This in-game format allows the guides to sync up with your characters and dynamically adapt to your gameplay.
• Is there a free trial I can download?
  Yes, you can download a free trial that includes samples of all of our guide versions and types (except Gold).
• What is Zygor Elite?
  Zygor Elite is our premium membership option that grants you access to the full version of Zygor's entire collection of World of Warcraft guides. It also includes ongoing updates to reflect any changes or new content added to the game in patches and expansions.
• What all is included in a Zygor Elite subscription?
  Guides for all versions of WoW including Retail, Classic (Vanilla), and Forever. You'll gain access to all of the following guide types:

  • Zygor's Leveling and Loremaster Guide
  • Zygor's Dungeon and Gear Guide
  • Zygor's Dailies and Reputations Guide
  • Zygor's Gold and Professions Guide
  • Zygor's Pets and Mounts Guide
  • Zygor's Titles and Achievements Guide

  Note that some guide types may not be available for some versions of the game.
  Additionally you'll be able to enjoy the following member benefits:

  • There are no upgrade fees for expansions. Expansion updates are included in the subscription.
  • You'll get a special username color on our community Discord server.
  • You'll gain the ability to sync your Zygor addon settings through Zygor Cloud service.
    
  • You'll be able to access the elite members and feedback channels on the Zygor Discord server.
• How do I sign up for Zygor Elite?
  You can signup for Zygor Elite here. Existing Members can also signup here or from within the Members Area.
• Is there a bi-annual or annual subscription option for Elite?
  At the moment, we only offer a monthly and quarterly option (3 months). Occasionally, we may run sales for an annual plan, so stay tuned to our announcement channel for any news of that.
• What if I need to cancel or renew my Zygor Elite service?
  We have a no hassle cancel policy. You can easily cancel or renew your subscription from the Manage Subscription page within the Members Area.
• What if I need to update my payment method?
  You can update your payment information from the Billing panel in the Manage Subscription section of the Members Area.
• Do I have to pay anything extra to get guide updates for future World of Warcraft expansions?
  No. All new expansion content is included with your subscription.
• What happens if Zygor releases new guides for World of Warcraft or other games?
  Any new guides created for World of Warcraft or other games are automatically added to your guide library at no additional cost. Our one subscription covers everything.
• Do I need to buy seperate subscriptions for every user in my household?
  No. You are allowed to install the guides on any machines of users within the same household.
• What if Zygor decides to end the Zygor Elite service?
  Zygor Elite is a service we plan to continue indefinitely but if for some reason we have to discountinue it you will receive service up until your next rebill date, at which point the service will be ended and your account will revert back to whichever guides you owned before Elite (referring to standlone purchased guides).

Existing Members

• Do I have to sign up for Zygor Elite to continue receiving updates to guides I already purchased?
  No. Any standalone guides you may have purchased in the past come with Lifetime updates up to the latest expansion at the time of your purchase. If you would like to access newer expansion content however you will need to purchase Elite as we no longer sell standalone expansion upgrades.
• What happens to the guides I previously owned if I sign up for Elite and cancel later?
  If you cancel Elite your guide access will revert back to only the trial guides or any standalone guides you previously owned.
• What happens if I sign up at a discounted price, cancel my subscription, then resubscribe? Do I lose the discount?
  Generally, if you sign up using a loyalty or other discounted price and cancel you will likely have to sign up again at the normal retail price. Exceptions to this include coupons or if the original discount is still offered or offered again later.

Referrals

• Is there any benefit to referring people to try Zygor Guides?
  Yes! We now have a referral program where you can invite your friends, family, and guildmates to come try Zygor Guides. If they signup for an Elite membership we will reduce your Elite subscription by $1.00 per referred user with an active Elite subscription at the time your account is rebilled each month. This stacks all the way up to the full price of Elite, so if you refer enough people you could potentially get Elite for free.
• Is there a limit to how many people I can refer?
  No. You can refer an unlimited amount of people and the discounts will stack all the way up to the full price of Elite.