Log in to ZYGOR
Log in with social media
OR
Log in with Zygor account
Forgot your password?

Announcement

Collapse
No announcement yet.

Gear Upgrade Pop Up

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Gear Upgrade Pop Up

    Hello, first let me thank you for the Zygor, it is has proved invaluable to my husband and me.

    I have come across an issue with the new release (Zygor Retail | Release 8.1.25856).

    When I get a new piece of gear, I used to get a pop saying it was an upgrade and if I wanted to equip the item or not? Now the only way to get the pop up is if I open my bags and hit the sort bags button. Not sure if it's a big issue or if it's something that can be easily solved.

    Thanks for all the work you do on this fabulous guide.

    #2
    If you disable all other addons does it work normally?
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

    Comment


      #3
      Originally posted by ZG Support 1 View Post
      If you disable all other addons does it work normally?
      Back with a report, unfortunately not

      Comment


        #4
        We'll check into this to see if we can spot something in the code that would cause it.
        Become a Fan of Zygor Guides on Facebook:
        http://www.facebook.com/pages/Zygor-...04933799556988

        Follow Zygor Guides on Twitter:
        http://twitter.com/zygorguides

        Comment


          #5
          Questions from our devs:

          Can we get more info please? Are they seeing the issue with a specific item and/or toon, or all upgrades and toons? In a specific area?
          Become a Fan of Zygor Guides on Facebook:
          http://www.facebook.com/pages/Zygor-...04933799556988

          Follow Zygor Guides on Twitter:
          http://twitter.com/zygorguides

          Comment


            #6
            Originally posted by ZG Support 1 View Post
            Questions from our devs:

            Can we get more info please? Are they seeing the issue with a specific item and/or toon, or all upgrades and toons? In a specific area?
            This is happening to all characters and all items, not just to me but to my husband also, who uses a different pc. When I get a piece of equipment, it sometimes takes up to 30 seconds before the gear suggestion window pops up and other times it doesn't pop up at all. Then I have to physically open my bags, hit the sort button and then the pop up appears. I think a few releases back, it use to pop almost instantaneously accept of course when in combat!

            We have tried it with all other add ons disabled but it doesn't seem to make any difference. It is possible that the issue started just after the implementation of the latest patch (9.1.5) but I can not be certain regarding this. Let's assume that the problem started within the last couple of Zygor releases and go from there?

            Comment


              #7
              Ok, we think we have this fixed for the next update we send out.
              Become a Fan of Zygor Guides on Facebook:
              http://www.facebook.com/pages/Zygor-...04933799556988

              Follow Zygor Guides on Twitter:
              http://twitter.com/zygorguides

              Comment


                #8
                Originally posted by ZG Support 1 View Post
                Ok, we think we have this fixed for the next update we send out.
                Looking forward too it

                Comment


                  #9
                  Not sure if I can add to this. It seems to be delayed. Gear advisor works. Not all the time. I'm not sure if it's combat related and the addon thinks you're still in combat.

                  Comment


                    #10
                    Make sure you have updated your guides. The fix for this has already gone out.
                    Become a Fan of Zygor Guides on Facebook:
                    http://www.facebook.com/pages/Zygor-...04933799556988

                    Follow Zygor Guides on Twitter:
                    http://twitter.com/zygorguides

                    Comment


                      #11
                      The pop up seems to be fixed now, but there is a new issue. When it does pop up, the frames are distorted and un-clickable.

                      2021-11-18 13_48_00-Greenshot.png

                      Comment


                        #12
                        That should be fixed with the next update we send out.
                        Become a Fan of Zygor Guides on Facebook:
                        http://www.facebook.com/pages/Zygor-...04933799556988

                        Follow Zygor Guides on Twitter:
                        http://twitter.com/zygorguides

                        Comment

                        Working...
                        X