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  1. #1

    Join Date
    December 29th, 2009
    Posts
    25

    Guide not loading-

    Here is what is happening. The client come up in game but there is nothing on any of the tabs, when I click Home, current, recent, suggested nothing comes up, it is totally blank (on the left side). I've tried:

    1. using the repair feature
    2. Uninstalling and installing
    3. deleting the folder in the addons and WTF (actually I couldn't find any files in the WTF folder)

    Where did the guides go?

    Thanks

  2. #2

    Join Date
    October 31st, 2017
    Posts
    2
    Same here for me. Just the Pandaria starter guide shows up and First Aid prof.

  3. #3
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,710
    Try doing a full guide wipe/reset.

    1. Exit WoW
    2. Go to the WoW/Interface/Addons folder and delete the ZygorGuidesViewer folder
    3. Go to the WoW/WTF/Account/<accountname>/SavedVariables folder and delete the Zygor files in there
    4. Run the installer client and install a fresh copy of the guides
    5. Go back in game and see if that fixed it

    If you're not finding the files in the WTF folder it means you're looking in the wrong spot. Double check which of the many SavedVariables folders you're looking in.
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

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  4. #4

    Join Date
    October 31st, 2017
    Posts
    2
    *** Just to inform Zygor ***

    This morning I made a ticket about the guides not loading. When I went into my account the level of membership was set to 'Basic' instead of the 'Elite' level for wich I pay.

    Later I received a rsponse back from Zygor that the problem should be fixed now…… but still not able to load.

    30 minutes later I receive a respons from Zygor telling me my Zygor Elite subscription has been cancelled!!!!!!!!

    1 minute after I received another response from Zygor telling me : User fuujiW wants to cancel...…..

    When I logged into my account the level was set back to 'Elite' and I had the possibility to 'Abort Cancellation'.


    Everything is fixed now and i'm enjoying your guides again

    Ty for the solution.

    Greetings,
    CharlieBrown21

  5. #5

    Join Date
    December 29th, 2009
    Posts
    25

    Did it work?

    Did his solution work for you? I still haven't been able to find anything in the view.


    Quote Originally Posted by charliebrown21 View Post
    *** Just to inform Zygor ***

    This morning I made a ticket about the guides not loading. When I went into my account the level of membership was set to 'Basic' instead of the 'Elite' level for wich I pay.

    Later I received a rsponse back from Zygor that the problem should be fixed now…… but still not able to load.

    30 minutes later I receive a respons from Zygor telling me my Zygor Elite subscription has been cancelled!!!!!!!!

    1 minute after I received another response from Zygor telling me : User fuujiW wants to cancel...…..

    When I logged into my account the level was set back to 'Elite' and I had the possibility to 'Abort Cancellation'.


    Everything is fixed now and i'm enjoying your guides again

    Ty for the solution.

    Greetings,
    CharlieBrown21

  6. #6
    trial user
    Join Date
    September 11th, 2016
    Posts
    16
    Quote Originally Posted by Zygor Support View Post
    Try doing a full guide wipe/reset.

    1. Exit WoW
    2. Go to the WoW/Interface/Addons folder and delete the ZygorGuidesViewer folder
    3. Go to the WoW/WTF/Account/<accountname>/SavedVariables folder and delete the Zygor files in there
    4. Run the installer client and install a fresh copy of the guides
    5. Go back in game and see if that fixed it

    If you're not finding the files in the WTF folder it means you're looking in the wrong spot. Double check which of the many SavedVariables folders you're looking in.

    i did this and it's messing up again. it's just not staying on the screen for some werid reason

  7. #7
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,710
    Try this for a test.

    1. Exit the game
    2. Go to your WoW/Cache folder and delete everything in there
    3. Go to your WoW folder and rename the Interface and WTF folders to Interface.Old and WTF.Old
    4. Run the Zygor desktop client, click the refresh button in the top right, and then click on the Install button
    5. Go in game to test and then let me know if that fixed it

    This will "remove" all other addons for testing. If it works fine with the guides being the only one installed then one of your other addons is messing with the guides. You can get everything back in place by renaming those folders back to original.
    Become a Fan of Zygor Guides on Facebook:
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    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

  8. #8

    Join Date
    December 29th, 2009
    Posts
    25
    That worked! I must have an add on that is interfering with it. I found which one it was.. Thank you
    Last edited by zedina; July 1st, 2018 at 11:56 PM.

  9. #9

    Join Date
    March 1st, 2010
    Posts
    19

    Question

    I just tried the suggestions and can't view any guides except the leveling one even though my account shows elite status.

    I purchased the Alliance Leveling guide in the past and just signed up for elite so I could access all the others.
    Last edited by kriterian; September 1st, 2019 at 02:33 PM.

  10. #10
    Administrator ZG Support 1's Avatar
    Join Date
    October 24th, 2008
    Posts
    13,710
    Try doing a full guide reinstall.

    1. exit WoW
    2. go to the WoW/_retail_/Interface/Addons folder and delete the ZygorGuidesViewer folder
    3. run the desktop client and install a fresh copy of the guides
    4. go back in game to test and let me know if that fixed it
    Become a Fan of Zygor Guides on Facebook:
    http://www.facebook.com/pages/Zygor-...04933799556988

    Follow Zygor Guides on Twitter:
    http://twitter.com/zygorguides

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