need to re-install the guide everyday

[xannsa]

its getting to me I need to re-install the guide each day, it will not update, when I log in to start game the error comes up guides failed to load. This has been going on for at least 6 month now. I did talk to someone via the message icon here, the guide lasted a few days and went back to its old self, error failed to load, so I need to un-install and re-install, why is this ? because its getting a bit of a bother to do that.

[ZG Support 1]

Is the error in game or on the desktop app?

[xannsa]

the error is in desktop up, but also in game is loading error and it wont load

[ZG Support 1]

Have you tried uninstalling the desktop app and then reinstalling it?

[xannsa]

yes just about every day I un install the guide and need to install. I just logged in, checked the guide and low and behold like everyday, update guide failed, then next message error loading this is on desktop. I said that in my first message. every day I need to uninstall and re-install, why ?

[ZG Support 1]

Are you turning off your computer at night or is it going into sleep/hibernate mode?

[xannsa]

I turn my laptop off every night. Its best to do in case we get bad storms.

[ZG Support 1]

Do you select shut down from the Start button or do you just use the power button on the laptop?

[xannsa]

I do select the shut down button when i log out

[ZG Support 1]

Normally I've only seen a Sleep/Hibernate mess with the desktop app. I suppose it's also possible if you have a screen saver kick in that also shuts down the hard drive which could possibly mess with the app if it's trying to work in the background but can't use the hard drive?

[xannsa]

no screensaver, and I have not done anything new or different, it just started this out of the blue, I even done a factory reset on my laptop about 6 weeks ago, I have nothing much on it but the basics and of course WoW. I have not installed classic ect. so basically OP system, win 11, Curse, Discord that's it. So why is it doing that ? what can be done to fix this ?

[xannsa]

There is an update now and unless I uninstall the guide I cant update, installed is 9.0.29298 and supposed to be now 9.0.29319, to get that I need to uninstall and do a new reinstall. update guides failed. well fail guides, I am not happy

[ZG Support 1]

I recently had someone else with something similar. Do you use McAfee antivirus? It might be that an update to that has caused it to stop allowing the client to access the internet so make sure it's whitelisted in any antivirus/firewall software.