Hello,
I looked but I could not find a thread with this informations so I feel as though it should be presented. Looking around the website I see people who have reported errors, and some have done this in a less desirable way. Now I am not saying that people are always doing this but I'm just going to outline a few steps in reporting and troubleshooting an error.
1. Remain calm- if you are getting an error or found a bug then stay calm and don't start automatically hating the guide.
2. Search- come to zygorguides.com and do a little bit of research and see if you can find a solution by your self. There is an advanced search i would suggest looking up one-two key words about your problem. there is also a support tab that links you to a page with links to Q&A, Support, Installation support, ect.
3. Final step- If all else fails disable Zygor and see if that is really what's causing the problem, if the problem persists then its not a Zygor guides problem. But if it stops then come to the forums and open a tread. As in step one stay calm, don't start trashing the guide. state your problem in a short statement and give examples as to what you were doing at the time of the error.
Closing- When all you do is toss out guide hate for a problem your just upsetting a lot of people. This is a great guide and has a few problems, but Zygor is only human so errors happen.
Words/Phrases to avoid:
1. This guide is crap.
2. Waste of money... ect.
3. Hate
4. Stupid
5. any vulgar or obscene language.
__________________________________________________ ________________
Edit:
Be as specific as possible.(if step is bugged list step, if guide is buggy list guide(s))
Include the version number of the guide.
Kamchaks list of extra info:
- where were you in the guide specifically?
- alliance or horde?
- what happened or didnt happen?
- is there a .lua error log you can post?
- did you update your guide to the most current version before you posted?
- are you running .net? if so, is it 2.0?
- are you running a bitdeffender or anti-virus program? Which one? did you try to disable it and then get the same error/problem?
ZToX as nice as that would be it would be irrelevant and could be against the code of conduct. not to mention not everything can know whats wrong with its self
When your sick you don't know whats wrong you go to the doctor and they may give you meds to help.
you (your guide)
go to the doctor (www.zygorguides.com)
you don't know whats wrong (your error)
and they give you meds that may help (our fix)
although you cant just "go to the doctor" and say "im sick" and nothing else... be as specific as you can be to help it along you are not screaming at them to fix you.
(well you may be but then i think that the reason your there is less important than why you are not at the loony bin.)
I looked but I could not find a thread with this informations so I feel as though it should be presented. Looking around the website I see people who have reported errors, and some have done this in a less desirable way. Now I am not saying that people are always doing this but I'm just going to outline a few steps in reporting and troubleshooting an error.
1. Remain calm- if you are getting an error or found a bug then stay calm and don't start automatically hating the guide.
2. Search- come to zygorguides.com and do a little bit of research and see if you can find a solution by your self. There is an advanced search i would suggest looking up one-two key words about your problem. there is also a support tab that links you to a page with links to Q&A, Support, Installation support, ect.
3. Final step- If all else fails disable Zygor and see if that is really what's causing the problem, if the problem persists then its not a Zygor guides problem. But if it stops then come to the forums and open a tread. As in step one stay calm, don't start trashing the guide. state your problem in a short statement and give examples as to what you were doing at the time of the error.
Closing- When all you do is toss out guide hate for a problem your just upsetting a lot of people. This is a great guide and has a few problems, but Zygor is only human so errors happen.
Words/Phrases to avoid:
1. This guide is crap.
2. Waste of money... ect.
3. Hate
4. Stupid
5. any vulgar or obscene language.
__________________________________________________ ________________
Edit:
Be as specific as possible.(if step is bugged list step, if guide is buggy list guide(s))
Include the version number of the guide.
Kamchaks list of extra info:
- where were you in the guide specifically?
- alliance or horde?
- what happened or didnt happen?
- is there a .lua error log you can post?
- did you update your guide to the most current version before you posted?
- are you running .net? if so, is it 2.0?
- are you running a bitdeffender or anti-virus program? Which one? did you try to disable it and then get the same error/problem?
ZToX as nice as that would be it would be irrelevant and could be against the code of conduct. not to mention not everything can know whats wrong with its self
When your sick you don't know whats wrong you go to the doctor and they may give you meds to help.
you (your guide)
go to the doctor (www.zygorguides.com)
you don't know whats wrong (your error)
and they give you meds that may help (our fix)
although you cant just "go to the doctor" and say "im sick" and nothing else... be as specific as you can be to help it along you are not screaming at them to fix you.
(well you may be but then i think that the reason your there is less important than why you are not at the loony bin.)
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