Originally posted by dermod
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I can't help but feel that the community is over-complicating this entire thing.
Where is the downside to offering the one-time lump sum payment we have now, and the option to subscribe for a monthly fee, side-by-side? Zygor claimed that there's an expectation of "extras" coming from the word "subscription." Why? And why does it have to be called a "subscription" at all? It's an alternative way to gain access to the guides - nothing more, nothing less.
I am not willing to pay another $35 all at once to buy the dailies and events guides, plus whatever it will cost for these new guides. But I would be willing to pay $8, $9, even $10 a month to be able to use the guides. It's a matter of fiscal availability. It's a lot easier to budget for $10 a month than it is for $35 all at once, multiple times.
Also, I agree with what manicmaniac said. This whole "well, actually..." fiasco has just really shaken my confidence in this site, and left a very bad taste in my mouth. If you weren't sure about something, don't announce it. The way this has been handled is, quite frankly, pathetic and insulting. You can't just announce something and then, a few days later, turn around and say, "Whoops! We didn't plan this enough. Nevermind!" and then claim you're "doing what the customers wanted." Don't treat us like children - we're not blind, we're not stupid.
I understand you're a business and you've got a bottom line to focus on, but jerking around your customers is not the way to go about it.
Speaking of the bottom line: Zygor won't be seeing another penny from me until we have the option for a "subscription" service. Your guides are good, but that doesn't excuse such unprofessional behavior.
Where is the downside to offering the one-time lump sum payment we have now, and the option to subscribe for a monthly fee, side-by-side? Zygor claimed that there's an expectation of "extras" coming from the word "subscription." Why? And why does it have to be called a "subscription" at all? It's an alternative way to gain access to the guides - nothing more, nothing less.
I am not willing to pay another $35 all at once to buy the dailies and events guides, plus whatever it will cost for these new guides. But I would be willing to pay $8, $9, even $10 a month to be able to use the guides. It's a matter of fiscal availability. It's a lot easier to budget for $10 a month than it is for $35 all at once, multiple times.
Also, I agree with what manicmaniac said. This whole "well, actually..." fiasco has just really shaken my confidence in this site, and left a very bad taste in my mouth. If you weren't sure about something, don't announce it. The way this has been handled is, quite frankly, pathetic and insulting. You can't just announce something and then, a few days later, turn around and say, "Whoops! We didn't plan this enough. Nevermind!" and then claim you're "doing what the customers wanted." Don't treat us like children - we're not blind, we're not stupid.
I understand you're a business and you've got a bottom line to focus on, but jerking around your customers is not the way to go about it.
Speaking of the bottom line: Zygor won't be seeing another penny from me until we have the option for a "subscription" service. Your guides are good, but that doesn't excuse such unprofessional behavior.
A polite boycott on purchasing until Zygor "hears" ALL their customers is a super idea!
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