Account disabled!!!

[winsluvjess]

I've just purchased the pets and mounts guide but my account was disabled soon after. I did received the notification from my Bank that the transaction did went through. Now i can't download the game client after the purchase. Please help!!

[silverhawk11]

I'd recommend using the support page for account-related issues:
http://support.zygorguides.com/

[Zygor]

Your account was logged into from multiple ip addresses in a very short time, so your account was locked by the system. Please do not share your account, as we will not unlock your account for the same reason again. Thank you.

[winsluvjess]

Thanks for the quick respond. BUT i did not share my account with any one. Like i just said, i was disabled very soon after i made the purchase for the mount guide. Then when i was about to purchase the other guides, i was auto logged out. So when i relog in, it was disabled. I'm now in my office doing the purchase, so just wondering whether is it my company's server thats messing it around. So if thats the case, i'll wait till i reach home to do the purchasing.

[Zygor]

Perhaps, I'm not sure, as we can only go off the access logs for your account. Maybe try changing your password to ensure you are the only person who has access to your account - just in case.

[winsluvjess]

Hi, Ive changed to a new password. Will try to log in again later. Hope everything is fine and that i can enjoy the guide when i reach home in the evening.

[Zygor]

No worries, but if you run into this issue again, please contact us at our support page here:
http://support.zygorguides.com

And we'll see what we can do. :-) Thanks.