Can't update world of warcraft guides

[orteq]

Hello,

I have installed the new Zygor client ver. 2.1.16. I updated the Elder Scrolls and Wildstar without any problem. But when I want to update World of Warcraft it continues with searching. He can't find any update and the searching sign show for hours now.

What is wrong with the update or what can i do. because no information is coming up I can't click re-install or uninstall etc.

please help me.

[ZG Support 1]

It looks like there might be something blocking the connection. Try disabling any anti-virus software you might have to see if that allows it to connect.

[orteq]

Unfortunately this had noeffect. Strange is that on both my computers this is the same problem. It seems he cannot find world of warcraft. I tried also to remove and install the client again but that has no effect. Maybe because I could not remove it entirely. Do you have more suggestions for me?

[ZG Support 1]

Are you have the spinning circle like in the picture you posted or does that work now but the client not installing the guides?

[orteq]

It's still has the spinning circle and when I opened the WoW game Zygor is not working anymore and the game gives several faults in the screen.

[orteq]

I think the best way is to delete, what is left from Zygor and try to load a complete new installation. The problem is how can i delete all Zygor programms from my computer, because it's not in the list of programs in configuration software. This is probably the problem. I maybe deleted some stuff from Zygor and now it's not working anymore.

[ZG Support 1]

Try going to your C:/Users/<username>/AppData/Local folder and delete the Zygor folder in there. Then log into the Members Area and download a fresh copy of the client and run that.

[orteq]

I deleted all Zygor files and downloaded a fresh cipy. All went well until I close the Zygor shortcut in thee toolbar. After that I can't open zygor anymore because there is no shortcut and the shortcut automaticly made is not working. I think there it went wrong the fisrt time. How can I open Zygor when there is no shortcut and the .jar file is not opening when I click on it.

[orteq]

I tried to restart my computer and click the .jar file myself and after that the client opens and............... the same problem is back. The round circle is searching and the problem is back.

[orteq]

After starting the game I also get 17 fault messages for Zygor, I am desperate now and I want to use Zygor so much.

[ZG Support 1]

Search your computer for the ZygorGuidesClient.exe file that should be located in your C:/Users/<username>/AppData/Local/Zygor folder. Right click on that file and select Copy, then right click on a blank desktop area and select Paste shortcut. That will get a shortcut onto your desktop. After you have the shortcut on your desktop try right clicking the shortcut then select Run as administrator. If that still gives problems then try reinstalling Java.

[orteq]

I have done this now three times but it still goes wrong after clicking the Excecutable jar file. Zygor pops up and a message that the shortcut is not on the right place. You can choose to change it. Whatever I choose yes or no, after this message I cannot click the shortcut anymore because it isn't working. Zygor wont start anymore. Only the first time when I downloaded a fresh copy it pops up, but after turn of the computer I cannot make it work.

I dont know what goes wrong every time!

[orteq]

Would it help if I send you some information at the logs? I think that the shortcut doesnt make the good connection and therefore the program don't start. In the logs I see

client is starting up
Checking if the client is already running...

And this i see maybe ten times after each other

[ZG Support 1]

Have you tried reinstalling Java? Tried running the client as an administrator? If you want to post up the log file it's the 2.1.16.txt file located in your C:/Users/<username>/AppData/Local/Zygor/log folder.

[orteq]

I aslo re-installed Java I've tried so many things. Hopefully the log filee can help