New Member Clien will not open to load guides

[stator164]

I became a Elite member tonight and I can not get client to open to install guides
I installed the client. I have uninstalled and updated java to latest version. I have rebooted computer….I deleted client and reinstalled
Zygor shows up on my desktop but only advises me that its running when I click it.
Zygor shows a Z in my bottom bar, when I right click it all I get is a exit option.
I am unable to open the client to install the guides. What am I doing wrong?

[ZG Support 1]

Try opening the Task Manager (Ctrl + Shift + Escape) and in the Processes tab (pre-Win8) or the Details tab (Win8 or Win10) find the java.exe process that is running. When you find it end that process then try running the client again.

[bashek]

I've got this:
ERROR Initializing, check EUA Log for errors and report them, here you go ->


1473094757708-@-2016-09-05 06:59:17.708-@-INFO-@-Gold Idle -> Idle
1473094757708-@-2016-09-05 06:59:17.708-@-INFO-@-toggleComponents(true)
1473094757708-@-2016-09-05 06:59:17.708-@-INFO-@-getOutdatedRealms:
1473094757709-@-2016-09-05 06:59:17.709-@-INFO-@-[Gold] Gold is up-to-date, not showing statusGold
1473094757709-@-2016-09-05 06:59:17.709-@-INFO-@-Updating addedRealms:
[[XX] Global, [EU] Aegwynn, [EU] Blackrock]
1473094757709-@-2016-09-05 06:59:17.709-@-INFO-@-Updating [XX] Global
1473094757709-@-2016-09-05 06:59:17.709-@-INFO-@-Updating [XX] Global in goldDir=E:\Games\World of Warcraft\Interface\AddOns\ZygorGuidesViewer\Data\G old (true)
1473094757709-@-2016-09-05 06:59:17.709-@-INFO-@-(true)
1473094757719-@-2016-09-05 06:59:17.719-@-INFO-@-?region=xx&realm=global&do=check&uv=3.1.119&source =checkParams
1473094757719-@-2016-09-05 06:59:17.719-@-INFO-@-Getting response code
1473094757875-@-2016-09-05 06:59:17.875-@-INFO-@-Result: uptodate, outdated=false
1473094757875-@-2016-09-05 06:59:17.875-@-INFO-@-Updating [EU] Aegwynn
1473094757875-@-2016-09-05 06:59:17.875-@-INFO-@-Updating [EU] Aegwynn in goldDir=E:\Games\World of Warcraft\Interface\AddOns\ZygorGuidesViewer\Data\G old (true)
1473094757875-@-2016-09-05 06:59:17.875-@-INFO-@-(true)
1473094757875-@-2016-09-05 06:59:17.875-@-INFO-@-?region=eu&realm=aegwynn&do=check&uv=3.1.119&sourc e=checkParams
1473094757890-@-2016-09-05 06:59:17.890-@-INFO-@-Getting response code
1473094758031-@-2016-09-05 06:59:18.031-@-INFO-@-Result: uptodate, outdated=false
1473094758031-@-2016-09-05 06:59:18.031-@-INFO-@-Updating [EU] Blackrock
1473094758031-@-2016-09-05 06:59:18.031-@-INFO-@-Updating [EU] Blackrock in goldDir=E:\Games\World of Warcraft\Interface\AddOns\ZygorGuidesViewer\Data\G old (true)
1473094758031-@-2016-09-05 06:59:18.031-@-INFO-@-(true)
1473094758047-@-2016-09-05 06:59:18.047-@-INFO-@-?region=eu&realm=blackrock&do=check&uv=3.1.119&sou rce=checkParams
1473094758047-@-2016-09-05 06:59:18.047-@-INFO-@-Getting response code
1473094758201-@-2016-09-05 06:59:18.201-@-INFO-@-Result: uptodate, outdated=false
1473094758202-@-2016-09-05 06:59:18.202-@-INFO-@-GoldController: nonNull
1473094758202-@-2016-09-05 06:59:18.202-@-INFO-@-Gold Idle -> Idle
1473094758202-@-2016-09-05 06:59:18.202-@-INFO-@-toggleComponents(true)
1473094758202-@-2016-09-05 06:59:18.202-@-INFO-@-getOutdatedRealms:
1473094758202-@-2016-09-05 06:59:18.202-@-INFO-@-[Gold] Gold is up-to-date, not showing statusGold
1473094758562-@-2016-09-05 06:59:18.562-@-INFO-@-Guides Idle handle
1473094758562-@-2016-09-05 06:59:18.562-@-INFO-@-opnFile: E:\Games\World of Warcraft\Wow-64.exe, E:\Games\World of Warcraft
1473094758562-@-2016-09-05 06:59:18.562-@-INFO-@-openFile: [E:\Games\World of Warcraft\Wow-64.exe, -launch, -launcherlogin, -uid, wow_enus]
1473094758562-@-2016-09-05 06:59:18.562-@-INFO-@-Starting process: java.lang.ProcessBuilder@1dc3034
1473094758785-@-2016-09-05 06:59:18.785-@-INFO-@-Writing goldAddedRealms.model
1473094759312-@-2016-09-05 06:59:19.312-@-ERROR-@-Worker thread exited
1473094807845-@-2016-09-05 07:00:07.845-@-INFO-@-NewsMonitor must check for client updates first. Checking those now.
1473094807845-@-2016-09-05 07:00:07.845-@-INFO-@-CheckforClientUpdate called
1473094807865-@-2016-09-05 07:00:07.865-@-INFO-@-Getting response code
1473094808190-@-2016-09-05 07:00:08.190-@-INFO-@-Comparing a8439d74f8e66bf12104ac6d78ff7f84 to a8439d74f8e66bf12104ac6d78ff7f84
1473094808190-@-2016-09-05 07:00:08.190-@-INFO-@-Client is up-to-date
1473094808357-@-2016-09-05 07:00:08.357-@-INFO-@-Checking if loader is up-to-date:
Path: E:\Games\Zygor\ZygorGuidesClient.exe
Local: f3db9268fc9259ddb91074783e267833
Server: f3db9268fc9259ddb91074783e267833
1473094808357-@-2016-09-05 07:00:08.357-@-INFO-@-Loader is up-to-date
1473094808357-@-2016-09-05 07:00:08.357-@-INFO-@-Getting response code
1473094810694-@-2016-09-05 07:00:10.694-@-INFO-@-Writing news.model
1473094810711-@-2016-09-05 07:00:10.711-@-INFO-@-http://content.zygorguides.com/client_ads?user=Bashek&pass=************&source=AP MUpdate
1473094810711-@-2016-09-05 07:00:10.711-@-INFO-@-Getting response code
1473094812853-@-2016-09-05 07:00:12.853-@-ERROR-@-[L] ZygorGuidesViewer is not installed. Installing the guides will give us a licence.
1473094872854-@-2016-09-05 07:01:12.854-@-ERROR-@-[L] ZygorGuidesViewer is not installed. Installing the guides will give us a licence.
1473094932855-@-2016-09-05 07:02:12.855-@-ERROR-@-[L] ZygorGuidesViewer is not installed. Installing the guides will give us a licence.

[ZG Support 1]

Please press WinKey + R to open up your Run prompt and type in %appdata%. Go into the Zygor Guides Client folder in there and then into the log folder. Send the 3.1.119.txt file in there to support@zygorguides.com so we can see the entire log file. What you posted does not show any problems.

[bashek]

Okay I sent it. Thanks for your help!

[ZG Support 1]

There appears to be nothing wrong in your log file. It's showing the guides being downloaded and unzipped without a problem. They should be available in game. Try reinstalling Java again if you're having a problem with using the Z icon on the task bar tray.