Failed to connect to Zygor...

[itz4blitz]

I've seen this several times with others.

I do not run an anti-virus. My java is updated. I've got no VPN. I'm no using proxies. I have tried changing my password twice. I just purchased the service and I'm having no luck accessing the guides, which is a major disappointment. Oh yeah, and I have windows firewall disabled (and I don't use any others).

[itz4blitz]

Also - I attempted the installation on my Macbook as well with the same issue.

[ZG Support 1]

Please make sure you are using your username and not your email address to log into the client.

[itz4blitz]

I've tried this and it hasn't worked.

[ZG Support 1]

Have you tried uninstalling Java completely then get a fresh Java 8 install?

[itz4blitz]

Issue was with my username!

/facepalm.

It's not what I'm used to using and I was adding an extra character.

Possibly something that the development team might want to consider - is having the application actually return an invalid login/username (401 Invalid Credentials). Mine was simply telling me that it failed to connect which led me to believe it could be a port forwarding issue of sorts.

Thanks for the support.